What items are returnable?
You can return your items within 7 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- NOTE 1: All the products brought with a coupon or gift voucher purchases are non-returnable, non-refundable & non-exchangeable.
- NOTE 2: Stickers, Posters, and Phone Cases are non-returnable, non-refundable & non-exchangeable.
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
- If the payment made was by Cash on Delivery, we can only issue Calenvie Credits which can be utilized on a future purchase on the website.